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Credit Manager EMEA

Credit Manager EMEA

Job Locations 
Job Function 
Full Time

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To lead the EMEA Credit Control & Accounts Receivable team located in London: 21 team members servicing 5,000 wholesale customers, licensees and distributors across 50 domestic (Western, Northern and Southern Europe) & export (Eastern Europe, Middle-East and Africa) markets.

Manage / assess the risk that the company is placed under through operating on credit terms with EMEA customers. 

Oversee the accounts receivable process and supervise the Credit Control Supervisors by way of providing guidance on day to day credit control issues and ensuring prompt/efficient collection of amounts due resulting in the maximization of sales and reduction of debtor days.



  1. To support and develop the team of credit controllers / credit assistants.  To ensure they are protecting the company assets by converting Wolverine accounts receivable into cash.
  2. Collaborate with sales management to enhance the companies risk management.  To develop commercial relationships that help identify and mitigate the early warning signs for existing customers.
  3. Manage the recruitment, training, performance and personal development of a team fluent in several common European languages.
  4. Manage the collection of receivables in 7 currencies, trading through 15 legal entities.
  5. Oversee the opening of new accounts, ensuring that the company procedures are followed and proper authorisation is obtained.
  6. Support the Sales team in the selection process for new licensees and distributors. Set up and monitor credit limits for new and existing customers, licensees and distributors. 
  7. Establish collection targets for the credit control team. Actively support the team to achieve these targets.
  8. Mitigate credit risk through suitable instruments (credit insurance, letters of credit, bank guarantees, Standby letters of credit, parent company guarantees, director’s guarantees and deposits).
  9. Ensure that sales ledger debtors pay amounts owed to the company on the due date, including the speedy resolutions of any queries or claims in liaison with the customer services team, subject to internal authority limits
  10. To ensure the credit team has the tools necessary to be efficient in analyzing, managing, reconciling and collecting accounts.
  11. To report debtor information on a regular basis – DSO’s, collection targets, exceeded credit limits etc.
  12. Review and report on customers and distributors being placed on hold for non-compliance to payment terms and/or exceeding their credit limits.
  13. Ensure that an adequate allowance for doubtful accounts is kept by the company.
  14. Initiate legal or other recovery actions against customers and distributors who are delinquent.
  15. Liaise with outside agencies for collection of doubtful accounts, to ensure any loss to the company is minimised.
  16. To effectively communicate the status of accounts with Intl Credit Manager (located in the US), identifying greatest areas of risk and concern, and mitigating action(s) to protect against default
  17. Work towards continual improvement in business and accounting processes and efficiencies.
  18. Continuously work with the Internal Audit team to ensure an effective compliance and governance process and monitor progress as well as risks/issues.
  19. To ensure compliance with the company credit policy, business processes and Sarbanes-Oxley requirements
  20. Represent Credit at meetings with Senior Management and regularly feedback to the Credit team.



  • Requires CICM qualification
  • SAP & Excel experience required
  • Demonstrates strong leadership and development of a high potential team
  • Strong background in EMEA credit control
  • First rate analytical ability
  • Works well under pressure and meets deadlines
  • Excellent communication skills
  • Promotes a positive working culture
  • Multilingualism is a plus but not required